Question 1

What are wax melts?

Accepted Answer

Wax melts are small, highly fragrant pieces of wax that are melted in a warmer to release their scent. They are a safer alternative to candles, as they do not require an open flame. Simply place a wax melt in a wax warmer and enjoy the fragrance!

Question 2

How do I use wax melts?

Accepted Answer

To use a wax melt, place it in the dish of a wax warmer, turn on the warmer, and allow the wax to melt. As it melts, it will release fragrance into the air. You can use a single piece or break them into smaller pieces depending on your preference. When you're done, turn off the warmer and allow the wax to cool and harden.

Question 3

How long do wax melts last?

Accepted Answer

The duration of fragrance depends on the size of the wax melt and how often you use it. On average, a single wax melt can last anywhere from 6 to 12 hours of use. However, the scent may become lighter with each use. You can use the wax melt until the fragrance fades, then dispose of it and replace it with a new one.

Question 4

Can I return or exchange my wax melts?

Accepted Answer

Due to the nature of our products, we cannot accept returns or exchanges for used (melted) or unused wax melts or related products. We can, however, issue a refund or replacement if your item is defective or damaged upon arrival. Please refer to our Refund Policy for more details.

Question 5

How long will it take to receive my order?

Accepted Answer

Order processing typically takes 1-2 business days. Shipping times depend on the carriers once your purchase is handed over. Once your order is shipped, you’ll receive a tracking number to monitor the progress. Typical shipping times are 5-7 business days.

Question 6

How should I store my wax melts?

Accepted Answer

Store your wax melts in a cool, dry place away from direct sunlight or heat sources. Keeping them in their original packaging can help maintain their fragrance and prevent them from becoming brittle.

Question 7

Can I customize my wax melt?

Accepted Answer

Currently, we do not offer customization for individual wax melts. However, we do offer seasonal or themed collections, and we may expand our product options in the future. Stay tuned to our website for updates!